Returns & Exchanges Policy

If you are not satisfied with your purchase, you may return the product within 7 days of purchase. We will provide you with a return shipping label upon your return request. You can choose to exchange the product or get a refund to your original payment method.
Please note that returned products must be unused, in the original packaging, and with the original tags still attached. If the returned items do not satisfy these requirements, your return will not be eligible for a refund or exchange.

Eligibility for a Refund

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.

How do I initiate a refund?

  • Email us with your order number and state which items you would like to return. We will provide you with a shipping label.
  • Make sure the items you’re returning are unused and have the original tags on.
  • Package the products into their original packaging.
  • Put the products into shipment packaging and stick the provided return shipping label on it.
  • Courier your package to us.

Deductions on Refund

The amount refunded will reflect in your original mode of payment within 5-7 working days.

The amount refunded will be after deducting the courier charges for the refund.

Exchanges

An exchange will only be initiated in case of any manufacturing defects.

You may send us proof of defect on info@elarra.in or on +91 - 97694 82669 (WhatsApp).

The product may be couriered to us. Upon inspection, we will dispatch a new order to you.